Exchange & Refund Policy

 

Exchange Policy:

Enjoy a hassle-free shopping experience from the comfort of your home with our 3-day exchange policy.

• Exchange items within 3 days after delivery.
• Unwashed, Unworn or Defective items can be exchanged for a same/different size.
• Delivery charge for exchange will be only 30 AED  and the processing time will be 2 to 3 working days.

:سياسة الصرف

.استمتع بتجربة تسوق خالية من المتاعب وأنت مرتاح في منزلك مع سياسة الاستبدال لمدة 3 أيام

.استبدال العناصر في غضون 3 أيام بعد التسليم < 

.يمكن استبدال العناصر غير المغسولة أو غير البالية أو المعيبة بنفس الحجم/مختلف الحجم < 

.ستكون رسوم التوصيل للاستبدال 30 درهم فقط وسيكون وقت المعالجة من 2 إلى 3 أيام عمل < 

 

 Refund Policy:

• Return of items is only applicable if product is faulty or damage 
• We will not accept return or exchange for any item that has been washed, dried, damaged or stained in any way.
• We recommend Hand washing all items in cold water and hang drying to prevent discoloration and damage.
• Processing time for return and refund takes 5 to 10 working days.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be issued store credit for future shopping.
Please remember it can take some time to issue a refund voucher. We don't do cash refunds. We will provide you store credit that can be used anytime in future on your next order.

Exceptions / non-returnable items

The products on sale and custom orders cannot be returned  

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged as we will not accept return/exchange if you inform us after 24hrs. If you receive the wrong item/items, we are sorry for inconvenience this is probably a human error from dispatching team and we will book the exchange so you can receive the items you ordered asap.

Clothing Crew has full rights to update Return and Refund policy without any prior notice.
Last Updated on: 1st Jan, 2025